FEMA Didn't Answer Thousands of Calls From Flood Survivors, Documents ShowTwo days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren't extended.
Source: FEMA Didn't Answer Thousands of Calls From Flood Survivors, Documents Show (https://www.nytimes.com/2025/07/11/climate/fema-missed-calls-texas-floods.html)